Shipping policy

# Scentafford Perfumes Shipping Policy

Welcome to Scentafford Perfumes! We strive to offer you a seamless shopping experience, including reliable and timely delivery of your favorite scents. Please review our shipping policy to understand our shipping processes, estimated delivery times, and related information.

## Shipping Partners

We ship all our orders through Shiprocket, an efficient shipping aggregator that partners with multiple reputed courier services to ensure your package reaches you promptly and safely.

## Shipping Locations

Currently, we ship to all locations within India. International shipping is not available at this time.

## Processing Time

- **Order Processing**: Orders are typically processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
- **Order Confirmation**: Once your order is processed, you will receive a confirmation email with tracking details.

## Shipping Methods & Delivery Times

- **Standard Shipping**: Estimated delivery within 5-7 business days from the date of dispatch.
- **Expedited Shipping**: Estimated delivery within 2-4 business days from the date of dispatch.

Please note that delivery times are estimates and may vary based on your location and any unforeseen delays from the courier service.

## Shipping Charges

- **Standard Shipping**: Free for all orders above ₹500. For orders below ₹500, a flat rate of ₹50 is applicable.
- **Expedited Shipping**: An additional charge of ₹100 is applicable, regardless of the order value.

## Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can track your order on the Shiprocket website using the provided tracking number.

## Order Status

To check the status of your order, log into your Scentafford Perfumes account and navigate to the "My Orders" section. Here, you can view the current status and tracking information for all your orders.

## Address Changes

If you need to change your shipping address after placing an order, please contact our customer service team immediately at [Customer Service Email] or [Customer Service Phone Number]. Address changes are only possible before the order has been dispatched.

## Delays and Issues

While we strive to ensure timely delivery, there may be instances of delays due to unforeseen circumstances such as weather conditions, strikes, or other disruptions. We appreciate your patience and understanding in such cases. If your order is delayed beyond the estimated delivery time, please contact our customer service team for assistance.

## Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at [Customer Service Email] or [Customer Service Phone Number]. We will work with Shiprocket and the courier service to resolve the issue and ensure you receive your order.

## Contact Us

For any further questions or assistance regarding shipping, please feel free to contact our customer service team:

- Email: support@scentafford.com
- Hours of Operation: Monday to Friday, 9:00 AM to 6:00 PM (IST)

Thank you for choosing Scentafford Perfumes. We hope you enjoy your shopping experience with us!

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*Note: The placeholders for email, phone number, and other specific details should be filled in with actual information relevant to Scentafford Perfumes.*